Returns & Exchanges

Return & Exchange Policy

 

At Alizeh, your satisfaction is our priority. Here's a quick guide to our return and exchange policy:

 

Eligibility for Exchange:

• Exchange is possible ONLY if you received a wrong or damaged item.
• The item must be unworn, unused, with tags, and in the original packaging.
• Don't forget to keep your receipt or proof of purchase.

Initiating a Return:

• Contact us at info@alizeh.pk to start the return process.
• Follow the provided instructions for returning your item.

Sale Items:

• No return or exchange on items sold at discounted prices.

Damages and Issues:

• Inspect your order upon arrival.
• Contact us immediately for defective, damaged, or wrong items.

Non-Returnable Items:

• Customized stitching, express stitching, and shipping charges are non-returnable.
• Sale items and gift cards cannot be returned.
• International Orders are non returnable

Exchanges:

• For a quicker exchange, return the item, and we'll process it upon receipt.

Refunds:

• Refunds are not standard, but cancellations within a day may be considered.
• Expect automatic refunds on your original payment method within 10 business days.
• Contact us at info@alizeh.pk if it takes longer than 15 business days.

Your satisfaction matters to us. If you have any questions, reach out to us at info@alizeh.pk.